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Introducing IncidentIQ - support requests for IT, Facilities and Events

The district is excited to announce the launch of IncidentIQ, our new platform for managing a variety of support requests related to facilities, technology, software, and event management.

Log in with Google to IncidentIQ

IncidentIQ is a cloud-based service management platform for K-12 schools/districts and is intended to streamline the operations of multiple SRCS departments by replacing different systems and bringing them under one umbrella. Our goal with IncidentIQ is enhanced efficiency, collaboration, and transparency while reducing downtime for students and staff, as well as to improve the management of district resources.

IncidentIQ replaces the following systems utilized by SRCS:

  • Civic Permits (Event Management)
  • SchoolDude (Facilities Management)
  • ZenDesk (IT Support and Non-M&O Related Repairs)

Key Features:

  • One Platform for Multiple Services
  • User-Friendly Interface 
  • Real-Time Tracking
  • Faster Response Times
  • Knowledge Base Access 
  • Google Workspace and Single Sign-On (SSO) Integration

Getting Started:

The district has soft-launche IncidentIQ during Summer 2025 and encourages staff to begin using the platform for all their support needs.

To learn how to submit a ticket, follow the step-by-step instructions in this tip sheet or watch this 5 minutes video.

Staff will be able to login to IncidentIQ from the Staff Hub or via the IncidentIQ app in ClassLink.

Thank you for your understanding as we make this transition to improve our support services!