IncidentIQ
🛠️ IT & Facilities Support Requests
IncidentIQ is our unified service management platform for Santa Rosa City Schools. Use this system to quickly submit and track support tickets for both Information Technology (IT) and Facilities/Maintenance.
🚀 Get Started: Log In to IncidentIQ
🔒 Important: Always choose the "Sign in with Google" option when prompted.
You can access IncidentIQ in any of the following ways:
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Direct Web Address: Navigate to srcs.incidentiq.com or srcschools.org/iiq.
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ClassLink: Click the IncidentIQ app icon on your ClassLink dashboard.
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Staff Hub: Use the quick link provided in the SRCS Staff Hub.
📖 Need Help Submitting a Ticket?
If you are new to the platform or need a refresher on how to log an issue, check out these quick resources:
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📄 Step-by-Step Guide: Review our easy-to-follow IncidentIQ Tip Sheet.
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🎥 Video Tutorial: Watch this 5-Minute Walkthrough Video to see the process in action.
✨ Key Features of IncidentIQ
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🗂️ One Unified Platform: No more bouncing between different systems for IT issues and broken facilities.
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⚡ Faster Response Times: Automated routing sends your request straight to the right technician.
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📊 Real-Time Tracking: Watch the live status updates of your tickets from submission to resolution.
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🧠 Knowledge Base Access: Search for quick self-help articles right inside the platform.