Tech Support Overview



  • Student and Parent Tech Support during Distance Learning

    Any time you ask for tech support please have the following information ready:

    • the student ID
    • student full name
    • the name of the school where the student is going
    • your contact information
    • best time to reach you 

    Need help with the SRCS main password?

    • Use ClassLink to reset the password (make sure you enroll your account first - info below)
    • OR ask any teacher the student is currently taking classes with to reset the student password via ClassLink
    • OR contact the school
    • OR call the Password Reset Hotline: 707-890-3777 (this hotline is for passwords resets only)

    Have a problem with a Chromebook or other device received from Santa Rosa City Schools?

    For any other tech support needs including any applications passwords:

    Have a question about student technology in general at SRCS?


  • Staff Tech Support during Distance Learning

    Need help with the SRCS main password?

    • Use ClassLink to reset the password (make sure you enroll your account first - info below)
    • OR call the Password Reset Hotline: 707-890-3777 (this hotline is for passwords resets on
    For any other tech support needs including any applications passwords:


  • ClassLink - never need password help again!

    Classlink allows you to quickly and securely reset your own password using one of these methods:

    1. Send an authentication code to a mobile phone
    2. and/or - Answer three security questions

     

    Set up your ClassLink account to allow you to reset your own password:  srcschools.org/classlink

    • Login with your SRCS account (the first part of your SRCS email address before the @) and your password
    • Set your password recovery option by clicking on your profile in the upper right, then "settings", then "recovery"
    • For help, watch this video or look for more information in the Tech Hub

     

    Next time you forget your password

     

    Use ClassLink to securely remember your passwords.


    Once logged into ClassLink:

    • ClassLink can automatically log you into rostered applications SRCS provides for you (e.g. Seesaw, Let'sGoLearn, etc. and growing list)
    • ClassLink also allows you to save your own user names passwords to applications that are not rostered (e.g. websites that are provided by SRCS)

    NOTE: A rostered application is an application that is based on the courses a student is taking and is registered for in the School Information System. (E.g. the student takes the Reading 101 course and Lexia application is purchased for this specific course, the student automatically gets a login to Lexia via ClassLink).