Tech Support Overview
-
Student and Parent Tech Support
Any time you ask for tech support please have the following information ready:
- the student ID
- student full name
- the name of the school where the student is going
- your contact information
- best time to reach you
Need help with the SRCS main password?
- Use ClassLink to reset the password (make sure you enroll your account first - info below)
- OR ask any teacher the student is currently taking classes with to reset the student password via ClassLink
- OR contact the school
Have a problem with a Chromebook or other device received from Santa Rosa City Schools?
- Contact the school library for a replacement.
For any other tech support needs including any applications passwords:- Check the Guides for Students and Families
Have a question about student technology in general at SRCS?
- Check the Technology FAQ
-
Staff Tech Support
Need help with the SRCS main password?
- Use ClassLink to reset the password (make sure you enroll your account first - info below)
For any other tech support needs including any applications passwords:- Sign In with Google in TechHub and search the Guides
- Submit a ticket at the bottom of the TechHub portal
-
ClassLink - never need password help again!
Classlink allows you to quickly and securely reset your own password using one of these methods:
- Send an authentication code to a mobile phone
- and/or - Answer three security questions
Set up your ClassLink account to allow you to reset your own password: srcschools.org/classlink
- Login with your SRCS account (the first part of your SRCS email address before the @) and your password
- Set your password recovery option by clicking on your profile in the upper right, then "settings", then "recovery"
- For help, watch this video or look for more information in the Tech Hub
Next time you forget your password
- Return to srcschools.org/classlink and click "Help, I forgot my password"
Use ClassLink to securely remember your passwords.
Once logged into ClassLink:- ClassLink can automatically log you into rostered applications SRCS provides for you (e.g. Seesaw, Let'sGoLearn, etc. and growing list)
- ClassLink also allows you to save your own user names passwords to applications that are not rostered (e.g. websites that are provided by SRCS)
NOTE: A rostered application is an application that is based on the courses a student is taking and is registered for in the School Information System. (E.g. the student takes the Reading 101 course and Lexia application is purchased for this specific course, the student automatically gets a login to Lexia via ClassLink).