Technology FAQs
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Until it is complete, please click on the website's "Translate" button at the top right corner and select "Spanish."
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My child (ren) will need a chromebook how/when can I get that?
The student District-issued devices are a key component of Santa Rosa City Schools instructional program. Like a textbook, the District-issued device is a tool that will help your child discover an exciting and enriching learning environment. Students will be issued a device to use during school and at home to support learning. The District-issued devices are an educational requirement of SRCS.
SRCS will provide a Chromebook for each student along with a power adapter and an always-on case.
The chromebooks will be distributed at the beginning of the school year at the school site.
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Will a protective case be provided?
SRCS will provide an always-on case to help safeguard the device. The case allows the use of the device without removing it from the case. It also provides a special pocket for the power adapter and a place for a label. Please do not attach stickers to the case and or customize it in any way including drawings, painting, etc. The cost for replacing a case is ~$25.
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Where can I find out how to use the Chromebook?
TechHub:
Technology Guides for Students and Families are linked off SRCS website in the TechHub at this address: http://techhub.srcschools.org/
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My Chromebook from school isn’t working. What do I do?
TechHub:
- First check out the TechHub http://techhub.srcschools.org/ to see if any guides answer your questions
- If no answer available:
- click the Parent/Student Submit Ticket at the bottom of TechHub OR
- call 707-890-3848
- Chromebook temporary loaner: If the Chromebook is damaged bring it to the library, a limited number of loaners will be available for check out at each site. Depending on damage, parents might be charged repair fees up to the full cost of replacing the Chromebook unless the parents opt to purchase insurance
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Battery Care and Warning
Never leave Chromebooks plugged in and unsupervised for long periods of time, like overnight. Also, it is best to always use the devices on surfaces that allow for proper ventilation like a desk or table. Prolonged charging and limited ventilation can damage the battery, the operating systems and cause the machine to shut down completely.
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What happens if the District-issued Chromebook is damaged? How much are the Chromebook repair costs?
In case a District-issued Chromebook gets damaged while in student’s possession the student is expected to bring it back to school and receive a loaner Chromebook from the school’s library until the damaged Chromebook situation is resolved. The replacement Chromebook will be provided the same day whenever possible.
Any student issued a loaner Chromebook will be expected to care for the loaner in an appropriate manner and accepts responsibility for it. If the damaged Chromebook is a total loss the loaner becomes a permanent replacement.
School staff will contact the student regarding repair costs if appropriate.
Repair fees vary:
- $20 for key/keyboard issues
- $25 for case replacement
- $25 power adapter replacement
- $50 for a screen replacement
- $270 full Chromebook replacement for total loss
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If the District-issued Chromebook is lost or stolen will my child get a replacement?
Yes, the student will receive a loaner Chromebook from the library media center until the lost or stolen Chromebook situation is resolved. The replacement Chromebook will be provided the same day whenever possible. Same rules apply to the loaner device as to the District-issued Chromebook initially issued to the student. In case of total loss the families can be charged $270 replacement value.
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How often will my child receive a new District-issued device?
Students in grades 1, 5 and 9 receive brand new chromebooks and are supposed to use them for 4 years. At the end of the 4 year of use the chromebooks are repurposed as loaners until their useful life fully expires, either too damaged or no longer supported by manufacturer or/and G-Suite.
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What does California Ed Code say about lost or damaged instructional materials?
Please see Annex 3 - California Education Code (EC)